Design, develop, and maintain solutions using Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.
Configure, customize, and support Dynamics 365 Customer Engagement applications, with a focus on Sales, Customer Service, and Customer Insights Journeys.
Partner with stakeholders across Sales, Customer Service, Marketing, Revenue Operations, and Business Transformation to understand business requirements and deliver scalable solutions.
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Triage and resolve incidents across Power Apps, Power Automate, custom connectors, A.I, SharePoint and Azure integration, and Dataverse-backed solutions.
Perform root-cause analysis and implement permanent fixes; reduce repeat incidents via preventive measures.
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