Prepared and served a variety of tea-based beverages, milk teas, fruit teas, specialty drinks, and other beverages according to company recipes and standards.
Welcomed customers warmly, took orders accurately, and provided friendly and efficient customer service.
Recommended suitable drinks, toppings, sweetness levels, and customization options based on customer preferences....
Oversee full daily restaurant operations and coordinate the front service and kitchen teams to ensure smooth service flow during peak hours.
Build and implement complete restaurant service SOPs, conduct new staff induction and systematic on-the-job training in Mandarin, and establish service standards similar to mature hotpot chain brands.
Prepare staff rosters, manage manpower allocation, and control labour costs....