Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications....
Ability to investigate production issues, handle customer complaints, conduct root cause analysis, identify trends, and implement Corrective and Preventive Actions.
Proven experience in supervising team members and managing daily QA operations.
Able to work effectively with cross-functional teams, particularly production team....
Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications....
Mengikut litar elektrik untuk memasang, memasang semula dan menguji pendawaian elektrik, peralatan projek, peralatan elektrik, panel kawalan, dengan menggunakan peralatan tangan dan kuasa.
Memeriksa dan menyelesaikan masalah pada sistem, peralatan dan komponen elektrik bagi mengenal pasti bahaya, kerosakan, serta keperluan pelarasan atau pembaikan.
Menangani dan membaiki isu elektrik di dalam kilang dan bangunan, termasuk unit penghawa dingin dan sistem pendawaian lain, bagi memastikan operasi semua peralatan berjalan lancar....
Oversee the daily operations of the branch, ensuring efficient customer service, cashiering, and administrative processes.
Act as the Person-in-Charge (PIC) in the absence of the Branch Manager and ensure smooth branch operations.
Ensure compliance with company policies, Standard Operating Procedures (SOPs), and regulatory requirements while maintaining accurate documentation and audit readiness....
Involved in SAP FICO projects with a primary focus on Order-to-Cash (O2C), Accounts Receivable (AR), and data migration activities.
Analyse current O2C and AR business processes, legacy data, and migration requirements and identify gaps against the SAP global template.
Participate in end-to-end data migration activities, including data extraction, cleansing, mapping, transformation, validation, loading, and reconciliation....