Knowledge Management: Serve as the central library for the team and “go-to person” for knowledge base. Build, update, and maintain a comprehensive knowledge base, including the Master FAQ sourced from live sessions and Helpdesk tickets.
Knowledge Management: Serve as the central library for the team and "go-to person" for knowledge base. Build, update, and maintain a comprehensive knowledge base, including the Master FAQ sourced from live sessions and Helpdesk tickets.