Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Liaising with clients, Companies Commission of Malaysia, Bursa Malaysia Securities Berhad, Securities Commission and all other relevant authorities in connection with company secretarial matters.
Regulatory Compliance & Policy Management: Design, review, and maintain internal policies, Standard Operating Procedures (SOPs), and compliance frameworks to meet international cross-border standards, focusing heavily on payments and VASP requirements.