Establish and maintain strong relationship with clients and serve as their main point of contact.
Maintain clear and proactive communication with clients, providing regular project updates, and addressing their needs and challenges in a professional and timely manner.
Responsible to ensure smooth end-to-end project execution, from project initiation to project launch within the agreed scope, time, cost, and quality.
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Promote the company’s existing brands and support the introduction of new products into the market.
Analyze budgets, prepare annual budget plans, schedule expenditures, and ensure the sales team meets assigned targets and goals.
Conduct market research and develop marketing plans by understanding customer requirements, identifying market trends, and recommending system improvements to support marketing objectives.
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The F&B Supervisor oversees day-to-day outlet operations, ensuring high standards of customer service, food quality, cleanliness, staff performance and operational efficiency. Leads the service team during assigned shifts and supports management in achieving outlet sales and operational objectives.
Lead end-to-end customer support operations across multiple regions, ensuring consistent service standards.
Develop and implement regional customer service SOPs, workflows, and escalation matrices tailored for each market while aligning wit overall brand guidelines.
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