Develop and execute the strategic roadmap for the Policy Administration department, aligning operational goals with the broader business objectives of the organization.
Customer Outreach & Negotiation: Perform outbound calls and attend to inbound collection inquiries promptly. Negotiate settlement plans professionally while building positive rapport with clients.
Comply with Commerzbank’s Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda. Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure.
Social Media Manager responsible for owning Luckin Malaysia's social channels end to end, including creative ideation, organic content, and paid social execution. Acts as the internal point of contact with the appointed social agency, driving audience growth, content quality, and commercial contribution. Works closely with Creative, Campaign, and Marketing Ops to ensure social output supports the wider Growth & Marketing calendar.
Serve as the key person for digital workspace and facilities operations, overseeing IT project management, web-based application development, system automation, enhancement, implementation, testing, and documentation.
Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands
You will cover the end to end cycle of billing to cash – AR daily work and month end close work, including collection, cash application, dispute case and issue billing. The role requires high coordination, time management and multi-tasking skills.
Develop, own, and maintain a comprehensive Material Management Plan for assigned projects, linking every purchase requirement to project need-by dates, supplier lead times, approval cycles, and logistics milestones.
Deployment and implementation of sales back-end operations which include but not limited to: Sales Management Systems, Trade Marketing Executions & Merchandising Partners, eRTM structure, among others. This includes managing sales data, reporting on sales performance, and ensuring sales teams have the tools and resources they need to succeed.