Provide technical application knowledge and support across strategic product offerings
Support customers with product selection, application, implementation, usage, functionality, quality requirements, and training to ensure successful adoption of solutions.
Attend customer sites when required to understand application requirements, identify challenges, and recommend suitable solutions from the product portfolio.
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Delivery plan and baselined schedule/cost per initiative; release plan; UAT sign-off; go-live and post-implementation review; signed handover pack to Application Support
URS baselined and signed off; solution option paper with cost, risk and architecture comparison; requirement-to-test traceability matrix
Contract control checklist cleared with Legal and Procurement; vendor performance review records (VPR); SLA and issue register; variation and exit documentation
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