Position: Program Management Executive
Location: Perai, Penang
Salary: RM3,000 - RM4,500 (depending on experience and qualifications)

About the role

This role involves being the main contact for customers, managing their accounts, and providing quality service to build long-term relationships. You will manage projects and programs to ensure they meet the agreed scope, schedule, and budget. You will also identify opportunities to grow existing accounts through upselling, cross-selling, and finding new business opportunities. Additionally, you will represent customer interests within the company, manage timelines and deliverables, maintain good relationships with customers, and monitor KPIs and overall program performance.

Key responsibilities

Serve as the primary point of contact for customers
Conduct regular business reviews with clients (quarterly)
Define scope, objectives, and deliverables for programs
Monitor progress, budgets, and schedules
Coordinate cross-functional teams (engineering, supply chain, quality)
Track revenue, margins, and profitability of accounts
Report on program performance metrics
Identify potential risks in delivery or supply chain
Escalate and resolve issues quickly
Align account strategies with corporate goals

About you

Project Management: Able to work with both customers and all the various internal teams to deliver the customers' requirement
ERP Systems: Understand the ERP system concept, logistic and able to use the system
Contract Management: Complete knowledge in how contract manufacturing works and process involved
Industry Knowledge (ECM): Electronics component lifecycle management, supply chain dynamics, manufacturing process, quality standards (ISO, IPC, RoHS)
Communication & Presentation: Clear, persuasive client interactions
Leadership & Team Coordination: Guiding cross-functional teams
Problem-Solving: Quick resolution of client or program issues
Relationship Building: Trust-based partnerships with clients
Strategic Thinking: Aligning account growth with company vision
Resilience & Adaptability: Handling pressure in fast-paced environments

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Free parking
Health insurance
Maternity leave
Opportunities for promotion
Professional development

Work Location: In person

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Program Management Executive