Build and maintain positive work relationships with internal & external business partners to create a rapport that facilitates patronage and generates revenue
Employ knowledge of products and services in providing appropriate response, enquiries and in assisting with the resolution of issues or complaints
Ensure compliance with customer service standards and proper relationship management
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Build and maintain positive work relationships with internal & external business partners to create a rapport that facilitates patronage and generates revenue
Employ knowledge of products and services in providing appropriate response, enquiries and in assisting with the resolution of issues or complaints
Ensure compliance with customer service standards and proper relationship management
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Culture & Engagement● Support the planning and execution of employee engagement initiatives and activities to enhance workplace culture.● Assist in organizing internal events, campaigns, and programs that promote collaboration and team spirit.● Contribute ideas to improve employee experience and strengthen organizational culture.● Gather employee feedback through surveys or engagement tools and support analysis of insights.
Internal Communications● Assist in drafting and designing internal communications such as announcements, newsletters, and emailers.● Support the development of communication materials for company initiatives, campaigns, and updates.● Ensure consistency in messaging and tone across all internal communication channels.● Help manage and update internal platforms (e.g., intranet, email communications, or employee portals).
Content & Creative Support● Collaborate with the team to create engaging content including posters, presentations, and digital materials.● Support storytelling initiatives that highlight employee achievements, company culture, and key milestones.● Assist in maintaining a content calendar for internal campaigns and engagement activities.
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