Establish and nurture strategic relationships with customers to understand their needs and expectations .
Provide support for day-to-day operations and shipments, ensuring customer satisfaction
Collaborate and coordinate with cross-functional teams to achieve delivery commitments and meet customers' scorecards, On Time Delivery targets, and inventory goals
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Driven, talented, and passionately curious people.
Design, develop, and deliver adoption and renewal enablement programs for existing customers to drive sustained GIS usage, value realization, retention, and competitive differentiation.
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To directly manage Key Account(s), in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.
To ensure understanding of all customer organizations and decision making processes.
To negotiate rates with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU’s
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Involve in complaint management- assist in complaint handling, liaise with stakeholder in complaint investigation (from case receiving to final report for replying to consumer and customer), participating in root cause analysis and Corrective and Preventive Action (CAPA) management.
Monitor pest control services, follow up on corrective actions, and perform trend analysis.
Support hygiene audits at production lines and the canteen and contribute improvement ideas to enhance hygiene standards.
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Involve in complaint management- assist in complaint handling, liaise with stakeholder in complaint investigation (from case receiving to final report for replying to consumer and customer), participating in root cause analysis and Corrective and Preventive Action (CAPA) management.
Monitor pest control services, follow up on corrective actions, and perform trend analysis.
Support hygiene audits at production lines and the canteen and contribute improvement ideas to enhance hygiene standards.
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Involve in complaint management- assist in complaint handling, liaise with stakeholder in complaint investigation (from case receiving to final report for replying to consumer and customer), participating in root cause analysis and Corrective and Preventive Action (CAPA) management.
Monitor pest control services, follow up on corrective actions, and perform trend analysis.
Support hygiene audits at production lines and the canteen and contribute improvement ideas to enhance hygiene standards.
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Lead local portfolio initiatives across the full cycle from planning, screening and shortlisting through customer implementation.
Provide timely recommendations on optimal flavors and products that meet customer needs and requirements
Analyse project pipelines, market needs and emerging trends to identify potential flavor gaps, collaborating with the regional team to address and fill identified opportunities
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Review and monitor programme structure, curriculum content, and academic delivery to ensure alignment with MQA standards, MQF requirements, and institutional academic policies.
Evaluate and provide recommendations on programme documentation, including:
Review assessment design, moderation practices, and assessment distribution to ensure academic quality, validity, and compliance with programme standards.
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