Manage daily operation of the residential property in Management Office include the healthy collection of service charge, access control, security procedures, maintenance of common area, lift usage, carpark management & etc.
Ensure the building is properly maintained and well managed at all times.
Plan, organize, forming AGM, EGM, for JMB of the strata building.
...
Responsible for the hiring, training, development and retention of a team of rCTMAs to deliver quality administrative support to the Phase I-IV, HV trials. For FSP staff, evaluate CVs provided by the CRO and conduct “Meet&Greet” with the candidates.
Conduct regular 1:1s with up to 12 direct reports (may be a group of BeOne internal rCTMAs and FSP rCTMAs) to assess workload, provide feedback, track goals, development. For the FSP rCTMAs, ensure timely feedback to CRO Line Manager.
...
Project Delivery Governance: Oversee end to end delivery of wholesale projects (IPLC, IEPL, DIA, Dark Fiber, Cloud, Cybersecurity), ensuring timely execution and risk management.
Customer Experience Management: Own overall customer experience across key accounts, acting as escalation point for critical issues and driving proactive stakeholder engagement.
Service Operations & After Sales: Lead post delivery operations including incident management, escalations, and service recovery to ensure consistent service performance.
...