Lead and drive regional business transformation initiatives, particularly SAP S/4HANA implementation projects
Establish and maintain project governance, standards, and best practices across multiple countries
Work closely with business stakeholders (Finance, Supply Chain, Operations, Sales) to ensure alignment between system capabilities and business needs
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Define and implement the Cluster Road Safety yearly roadmap, including critical initiatives like the rollout of the Blind Spot Information System (BSIS) across the EAP Cluster.
Implement and ensure the Cluster Community of Practice (COP) is effectively operational, issue monthly reports on key trends, and monitor cluster road performance and driver events.
Ensure Road Safety Events (RSE) are accurately reported and lead the Road Safety RCA reviewing committee to validate Root Cause Analyses for Serious RSEs. Oversee the creation of the Cluster Road Safety Control Tower.
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Conduct market research, analyse and present data on topics related to the business to facilitate decision making.
Support the development of strategic plans for high-impact projects (existing businesses, new business concepts, and international expansion), ensuring alignment with the company’s overall objectives.
Provide support in the identification of strategic issues and opportunities that could influence business growth and profitability.
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Project Delivery Governance: Oversee end to end delivery of wholesale projects (IPLC, IEPL, DIA, Dark Fiber, Cloud, Cybersecurity), ensuring timely execution and risk management.
Customer Experience Management: Own overall customer experience across key accounts, acting as escalation point for critical issues and driving proactive stakeholder engagement.
Service Operations & After Sales: Lead post delivery operations including incident management, escalations, and service recovery to ensure consistent service performance.
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Conduct market research, analyse and present data on topics related to the business to facilitate decision making.
Support the development of strategic plans for high-impact projects (existing businesses, new business concepts, and international expansion), ensuring alignment with the company’s overall objectives.
Provide support in the identification of strategic issues and opportunities that could influence business growth and profitability.
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Optimize Warehouse Utilization: Monitor warehouse usage and costs, identifying key indicators to proactively plan and execute cost-effective expansion or optimization projects.
Design Optimal Layouts: Analyze current stock profiles and utilization data to develop efficient layout plans and recommend storage types that maximize space and accessibility.
Monitor and Improve Warehouse Throughput: Ensure warehouses have sufficient space, workstations and equipment to support business operations as we scale.
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