Diploma or Bachelor's Degree in Business Administration, Procurement, Construction Management, Quantity Surveying, Project Management, or a related field.
Minimum 1–2 years of relevant working experience in procurement, project administration, construction, renovation, or interior design is preferred.
Good negotiation, communication, and organisational skills.
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Responsible for the hiring, training, development and retention of a team of rCTMAs to deliver quality administrative support to the Phase I-IV, HV trials. For FSP staff, evaluate CVs provided by the CRO and conduct “Meet&Greet” with the candidates.
Conduct regular 1:1s with up to 12 direct reports (may be a group of BeOne internal rCTMAs and FSP rCTMAs) to assess workload, provide feedback, track goals, development. For the FSP rCTMAs, ensure timely feedback to CRO Line Manager.
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Project Delivery Governance: Oversee end to end delivery of wholesale projects (IPLC, IEPL, DIA, Dark Fiber, Cloud, Cybersecurity), ensuring timely execution and risk management.
Customer Experience Management: Own overall customer experience across key accounts, acting as escalation point for critical issues and driving proactive stakeholder engagement.
Service Operations & After Sales: Lead post delivery operations including incident management, escalations, and service recovery to ensure consistent service performance.
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Lead and drive regional business transformation initiatives, particularly SAP S/4HANA implementation projects
Establish and maintain project governance, standards, and best practices across multiple countries
Work closely with business stakeholders (Finance, Supply Chain, Operations, Sales) to ensure alignment between system capabilities and business needs
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