2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
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Sales Planning and Implementation: Oversee the daily sales operations of our Travel Consultant Team in WhatsApp Business (WABA). You will be in-charge of chat flows, response times, and "Closing-via-Chat" process to maintain a 5-star customer experience.
Pipeline Engineering: Monitor the sales funnel from "Lead In" to "Deposit Paid." You identify where the leaks are and implement immediate strategic fixes. You’ll manage a dual-funnel strategy by optimising the Inbound engine while sharpening our Outbound capabilities.
Sales Coaching: Coach and manage a team of consultants from diverse backgrounds. You will be responsible for their KPIs, motivation, and professional evolution. You will be obsessed with increasing the conversion rate through product knowledge and elite communication.
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The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
- You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
- You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
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You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
You have good knowledge in IKEA product range, and you share this knowledge with customers and colleagues.
You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them .
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Manage, count, verify, and reconcile daily cash register sales
Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
Perform opening and closing procedures effectively according to store policies and procedures
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2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
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