Provide operational support to Assignment Managers and Specialists by maintaining case records, processing documentation, managing data entry, and ensuring case files are complete and accurate in the case management system.
Operations: Acting as the subject matter expert, you will independently drive scalable, precise, and timely payroll operations for Singapore, Malaysia, and potentially other regions. Key responsibilities include ensuring business continuity, meeting service level agreements (SLAs), maintaining up-to-date process documentation, and successfully de-escalating problems:
Act as the primary HR point of contact for GEO workers and client stakeholders, delivering professional and compliant support across the full employee lifecycle (onboarding to offboarding).
Assist in implementing service management practices, governance frameworks, and operating models for OS&S to ensure consistent and efficient service delivery
Responsible and manage training and development activities, including training arrangements & needs, HRDC claims, attendance records, evaluations, and certificate issuance.
Support the implementation of the mobility programmes across OCBC Group which includes liaising and coordinating with relocation and tax vendors, ensuring the vendors are managing the processes as per our requirements.
Project Architecture (PS): Design and configure Work Breakdown Structures (WBS), Network Activities, and Project Builder profiles tailored for commercial projects.
You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Lead the implementation of the new HRMS, partnering closely with the vendor(s) to carry out required activities from requirement gathering and configuration to testing, data migration, deployment, end user training and change management
You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected