Develop, implement, and lead the People Transition and Integration plan for various projects, serving as the People Project Manager to ensure key milestones are defined, tracked, and communicated to stakeholders,
Coordinate and manage People resources to assist/facilitate the HR transition process and ensure we are meeting project deliverables and staffing requirements.
Manage multiple internal and external key stakeholders in ensuring alignment and effectiveness of functions related to ensuring completion of the transition plan and hiring/onboarding of new staff.
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You will lead and develop a team of HRIS support specialists, setting clear operating standards, coaching for performance, and building strong functional depth across People Systems support.
You will manage day-to-day support operations for related People Systems platforms, ensuring issue resolution, strong service reliability, and a high-quality experience for internal users and stakeholders.
You will define, track, and improve support performance metrics such as SLA attainment, backlog health, resolution time, ticket quality, recurring issue trends, and user satisfaction.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
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Manage a portfolio of business functions and independently partner with leaders on a broad range of people matters, including talent management, rewards & recognition, culture-building, workforce planning, organisational design and performance management.
Facilitate organisational restructuring, operating model transformation and workforce transition initiatives as required.
Support talent-related decision-making through involvement in activities such as candidate interviews, employee exit discussions and focus group sessions on various people topics.
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Responsible for full spectrum of Human Resource functions which include recruitment, training & development, IR & employee relations, compensation & benefits, performance management and other HR related support services.
Manages the day-to-day operations of Human Resource Department.
Formulates and implement HR policies for the Company.
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Be a key member of the People & Culture team, playing a strategic role in building a scalable, high-performing workforce across the region as the business grows;
Act as a trusted HR and Talent partner to senior hiring managers and leaders, advising on hiring strategies and market insights across Tech (Product, Engineering) and Corporate functions (Marketing, Legal & Compliance, Finance, Customer Service);
Lead end-to-end recruitment for complex and senior roles, ensuring quality, speed, and alignment with business priorities;
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ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
Strategic HR Partnership & Organisational Development
Serve as a strategic partner to business leaders, building strong, trusted relationships and providing expert advice on people strategy, talent development, and organisational effectiveness.
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Team leadership by manage and mentor the networking pre-sales team, overseeing resource allocation, workload distribution, and technical enablement to ensure peak departmental productivity.
Technical strategy, serve as the Subject Matter Expert (SME) for high-complexity enterprise and Data Center networking, providing consultative services and high-level architectural design.
Solution Design & BOM. Oversee the preparation of comprehensive technical proposals, accurate Bill of Materials (BOM), and sophisticated solution architectures for large-scale projects and public sector tenders.
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