ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
GBS HR Operations
Service Excellence & SLA Management: Manage the end-to-end lifecycle of assigned HR service requests, ensuring precise, timely execution in strict alignment with Service Level Agreements (SLAs) and performance targets.
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We are looking for an experienced and hands-on Technical Product Lead / Solution Architect to take ownership of technical projects from requirement gathering and system analysis through solution architecture, proof of concept, development, integration, deployment, and maintenance.
The role bridges business stakeholders, software developers, robotics and electrical teams, hardware suppliers, and end users. The ideal candidate must be capable of designing practical end-to-end solutions, validating them through PoCs, leading a technical team, and contributing directly to software, cloud, edge, database, and frontend integration work.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Selling digital solutions to customers, focusing on volume, mix, and profitability targets for the assigned divisions.
Establishing and maintaining effective customer relationships (including customers’ Digital stakeholders) to understand customer their needs, promoting customer their understanding of full ABB’s complete product/systems/ services offering, and aligning with them to provide a solution.
Ensuring a positive customer experience throughout the sales process.
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Service Excellence & SLA Management: Manage the end-to-end lifecycle of assigned HR service requests, ensuring precise, timely execution in strict alignment with Service Level Agreements (SLAs) and performance targets.
Data Governance & Quality Assurance: Execute high-accuracy data updates and perform rigorous audits of employee records against source documentation to maintain the "Source of Truth" across all HRIS platforms.
Reporting & Actionable Analytics: Deliver scheduled and ad-hoc reports by extracting and validating data from various HR systems, providing stakeholders with accurate data to support business decisions.
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Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulate solutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
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Working closely with the Cash Applications Team or designated team members to complete assigned tasks, primarily focusing on Cash applications and administrative tasks.
Ensuring accuracy and attention to detail in all payment applications to minimize discrepancies.
Assisting with the reconciliation of bank statements to ensure accurate payment applications.
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Team leadership by manage and mentor the networking pre-sales team, overseeing resource allocation, workload distribution, and technical enablement to ensure peak departmental productivity.
Technical strategy, serve as the Subject Matter Expert (SME) for high-complexity enterprise and Data Center networking, providing consultative services and high-level architectural design.
Solution Design & BOM. Oversee the preparation of comprehensive technical proposals, accurate Bill of Materials (BOM), and sophisticated solution architectures for large-scale projects and public sector tenders.
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Strong project coordination and organizational skills, including the ability to manage timelines, resources, and multiple ongoing activities.
Proficiency in business and operational analysis, with experience in reporting, documentation, and use of productivity tools (e.g., MS Office & Google Workspace).
Effective communication and interpersonal skills for collaborating with internal teams, external partners, and stakeholders.
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Sales Targets: Achieving sales targets by developing and directing effective sales channels.
Interaction: Plan and conduct sales visits and customer calls to build and maintain relationships with existing clients and expand the customer base.
Demonstrations: Provide product demonstrations and maintenance services to clients, ensuring they have a comprehensive understanding of our solutions.
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Interfaces with customers to identify needs (e.g., determine technology capabilities, increase efficiency, etc.), to determine long term goals and strategies, to provide value-added solutions, to ensure customer retention, and to strengthen relationships.
Interfaces with external stakeholders (e.g., Chief Operating Officer, Finance, Sales and Marketing, Customer Service, Operations, Warehouse, Shipping and Receiving, etc.) to observe processes and to determine opportunities for improvement.
Interfaces with stakeholders to determine customers’ goals, objectives, and business challenges, to evaluate needs, to ensure accurate capture of key business issues, and to formulate solutions in assisting the customer in leveraging UPS’s opportunities.
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