Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Minimum 5 years of experience in a purchasing or procurement role, preferably have experience in the plastics industries.
Able to communicate effectively in order to support cross-border business coordination and with the ability to communicate effectively with suppliers from Taiwan and China
Excellent negotiation and supplier management skills, with a proven track record of building strong relationships with vendors.
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