Quality Assurance

Implement and monitor food safety and quality systems (HACCP, GMP, Halal) across outlets and the central kitchen.
Conduct scheduled and surprise outlet audits on hygiene, food handling, storage, temperature control and pest control, and follow up on corrective actions.
Ensure compliance with the Food Act 1983, Food Hygiene Regulations 2009, and JAKIM Halal and local authority requirements.
Inspect incoming raw materials and evaluate supplier performance, including supplier audits and specification checks.
Investigate customer complaints and product quality issues, identify root causes and recommend preventive measures.
Maintain QA documentation, SOPs, checklists and records for internal and external audits.
Train outlet teams on food safety, hygiene and quality standards.

Research & Development

Develop new menu items, sauces and limited-time offers in line with brand direction and market trends.
Improve existing recipes for taste, consistency, shelf life and cost.
Prepare standard recipes, product specifications, portioning guides and preparation SOPs.
Conduct product trials, sensory evaluations and shelf-life studies, and document the results.
Source and evaluate new ingredients and suppliers together with the Purchasing team.
Prepare recipe costing and work with Operations and Marketing on product rollout and outlet training.

Qa Qc Executive Jobs in Kuala Lumpur - October 2026 - Urgent Hiring

QA & R&D Executive