Customer Advocacy: Act as the primary technical interface for quality-related issues, maintaining relationships to improve customer satisfaction.
Complaint Resolution: Lead investigations into customer complaints, conducting root cause analysis (RCA) and implementing corrective/preventive actions (CAPA).
Quality Audits & Compliance: Conduct regular customer audits, maintain compliance with industry standards (e.g., ISO, FDA), and ensure internal procedures meet customer requirements.
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Prepare, compile, review and submit product registration and variation applications to the relevant regulatory authorities (e.g., NPRA).
Monitor the status of product registrations, renewals, amendments and variations. Ensure all product registrations are maintained in compliance with current regulatory requirements.
Liaise with regulatory authorities regarding product registration matters and respond to queries promptly. Coordinate with internal departments such as R&D, Quality Assurance, Production, Purchasing, Marketing and Sales to obtain required documentation.
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R&D Collaboration & Tool Qualification. Partner with R&D teams to support probing and testing tool qualification. Evaluate new test methods, tools, and technologies to ensure readiness for production. Provide technical feedback to improve test coverage, accuracy, and efficiency.
Sustaining & Process Improvement. Work closely with sustaining engineering teams on maintenance strategies and process-related issues. Drive continuous improvement initiatives to enhance yield, quality, and test efficiency. Troubleshoot test-related issues and implement corrective/preventive actions.
Risk Management & Process Control. Conduct risk assessments for test processes and equipment. Develop and maintain Control Plans to ensure process stability. Create and implement OCAP (Out of Control Action Plans). Prepare and maintain detailed Work Instructions for test operations.
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Develop and lead key wafer function test hardware solutions, including tester-to-prober interfaces, probe interface boards, probe cards, docking hardware, and test head handling concepts
Translate product, equipment, and manufacturing requirements into robust hardware concepts that support different device technologies, tester platforms, prober models, and production environments
Contribute to the definition, refinement, and standardization of prober docking solutions for broader usage, with focus on repeatability, planarity control, alignment accuracy, maintainability, safety, and ease of setup
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