Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Manage MeSTI certification by making sure internal system comply with the requirements, including but not limited to establishing and updating system manuals, managing equipment calibration and conducting mock recall and traceability exercise.
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