Managing and handling of customer complaint, work together with internal team for containment action, risk assessment, recapturing, problem solving and preventive action.
Understand KPI committed to customer; Understand ongoing CIP/KPI that committed to customer.
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Managing and perform Internal audit for QMS ISO 9001 to ensure compliance with quality standards.
Coordinate and managing the audit from external parties (ISO 9001, product safety audit and customer audit) including responding to checklist and logistic arrangements.
Managing the process compliance audit and reporting.
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