Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
Coordinate and support internal operational processes and activities related to quality assurance and quality control.
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Process Improvement: Utilizing methodologies like Lean and Six Sigma (Kaizen, DMAIC) to eliminate waste, reduce process variability, and improve first-pass yield.
Root Cause Analysis (RCA): Leading investigations into production defects or customer complaints using structured tools such as 8D Reports, Fishbone Diagrams, and the 5 Whys.
Statistical Process Control (SPC): Monitoring and analyzing process performance data using metrics like Cp and Cpk (capability indices) to ensure systems stay within specification limits.
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Bachelor's degree in Computer Science or any related field, or a Diploma with 2 years of experience in quality assurance or software testing or similar role is required for this position.
Familiarity with manual and automated testing methodologies and tools.
Familiarity with testing methodologies, test case design, and execution.
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We are looking for a detail-oriented Banking Manual Tester to ensure the quality, functionality, and reliability of banking applications. The successful candidate will perform manual testing across various banking systems, validate business requirements, execute test cases, identify defects, and work closely with Business Analysts, Developers, and Project Managers to deliver high-quality software solutions.