Lead and maintain end-to-end IT operations including infrastructure, network, systems, endpoints, and security controls across Malaysia and China offices.
Operational Support & Query Resolution Serve as a key contact for vendors and internal stakeholders, investigate finance queries, provide clear status updates, and escalate complex issues to the appropriate process owners
Oversee the day-to-day support and service delivery for business-critical applications, ensuring all systems operate smoothly and efficiently at all times.
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches and any other sales activities to achieve sales targets.
Support the full range of Cepheid products and deliver installation, maintenance, repair, troubleshooting, technical training, and customer support for hardware, software, and connectivity solutions.
Operational Support & Query Resolution: Serve as a key contact for vendors and internal stakeholders, investigate finance queries, provide clear status updates, and escalate complex issues to the appropriate process owners