Build and maintain strong customer relationships by understanding site priorities, service requirements, and long-term asset performance goals.
Identify service opportunities through customer visits, plant audits, technical discussions, and review of operating conditions.
Prepare and support proposals for service, maintenance, commissioning support, troubleshooting, overhaul, installation, and warranty repair activities....
Own the centralized logging design: maintain log sinks created in each source project. Own metrics aggregation via the Cloud Monitoring metrics scope: keep the scoping project configuration current as business projects.
Build and maintain monitoring dashboards and alert policies in Cloud Monitoring or Grafana, covering both Data Engineering DAG health and underlying GCP infrastructure.
Manage alert routing and notification channels; review alert quality regularly and drive down false positives and unactioned alerts. Onboard new projects into the logging and monitoring standard as part of project intake....
Engage with business users and stakeholders to thoroughly understand their reporting needs, data-related challenges, and support analysis (engineering).
Must be able to establish communications and support end users.
Analyse existing processes, data sources, and reporting solutions to identify areas forenhancement and provide well-considered recommendations for improvement....
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Resolve most technical incidents independently within your technical area....