Own the end-to-end recruitment process for business and corporate functions globally, including Operations, Finance, Marketing, Creative, HR, Legal, CEO Office, and other key functions.
Define and lead the country people strategy, aligning workforce planning, organizational capabilities, and culture to deliver on 3–5 year business growth ambitions
You will collaborate with product owner, software engineers, and various business counterparts to gather and define requirements to develop long-term solutions in alignment with company strategy in driving customer engagement within a direct sales company
Provide day-to-day operational support such as recruitment administration, contract, letter preparation, data management of employees, movement, promotion, onboarding, benefits administration, PM, reports, and ad hoc requests.
Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Ensure proactive, reliable, and timely completion of projects, aligned with global HR objectives while maintaining regulatory compliance. Approach tasks with high customer-centricity, manage complex HR requests, and be and expert in end-to-end HR scopes (i.e., hiring to separation, international and domestic movements, connection between HR processes with IT and Finance). Develop and deliver comprehensive training programs, ensuring high-quality data maintenance through regular checks, trend analysis, and tackling root causes of concerns
Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands
Support the monthly close, reporting, and commentary process for manufacturing sites by preparing schedules, reports, and analysis for site P&L, Balance Sheet, inventory movements, and operational KPIs.