The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behavior should reflect that at all times.
We are seeking a responsible and proactive Front Desk Administrator to join our team. This is a full-time position based in Kuala Lumpur, with opportunities to work at project sites within Klang Valley when required.
The successful candidate will be responsible for managing front desk operations, attending to walk-in clients, supporting the sales team, and ensuring smooth daily administrative functions. This role is ideal for individuals who enjoy routine and structured work, possess strong organizational skills, and can work independently in a professional office environment.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
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Provide support and assistance to the assigned department on all administration works which includes schedules appointments, gives information to callers, sort and distribute mails, prepares correspondence and otherwise relieves superior of clerical work and minor administrative and business details.
Candidate must possess at least a Diploma in Administration
At least 1 year working experience in related field
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Provide clerical assistance to Head, Group Corporate Culture and to ensure all works will be done smoothly.
Assist on compilation of meeting documentations, department deliverables or general correspondence for the department to ensure all documents are prepared within the specific deadline.
Assist the department on meeting preparation, scheduling, and necessary arrangement to ensure that the meetings are conducted smoothly.
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