Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Provides actionable data and feedback to Customer Service Associates/Team Leads and managers.
Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention actions to improve quality assurance.
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Software Testing
Test Automation
Defect Tracking
Agile Methodologies
API Testing
Performance Testing
Communication Skills
Problem Solving
Attention to Detail
Test Planning
Regression Testing
SQL Knowledge