Drive the marketing, solicitation, and retention of business deposits at branches, leveraging telemarketing and lead generation to target Small Medium Enterprise clients.
Engage actively in cross-selling a range of the bank's products and services, including business loans, wealth management solutions, structured deposits, credit cards, and more.
Contribute to dynamic marketing campaigns and activities to effectively promote our products and services.
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Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Take the extra mile to engage customers and build sustainable relationships and trust with customer.
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Managing key relationships with existing and potential customers and provide sound advice in the effective management of their finances in view of portfolio expansion.
Acquiring and deepening relationships with New to Bank Priority Bank Clients to identify business opportunities related to own core business products or refer to supporting channels.
Marketing and promoting a wide range of banking products and services, i.e. unit trusts, bancassurance other retail banking products to potential clients with a starting Asset under Management (AUM) of > 250k and above.
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Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Take the extra mile to engage customers and build sustainable relationships and trust with customer.
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To proactively handle Priority Banking clients’ service issues and complex needs for branch walk-in clients.
To provide administrative support to Relationship Managers to deal with ongoing client service issues, on-boarding of new clients/products, and ongoing process monitoring.
Educate and steer client towards interactions with the bank via online, machine channels.
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