Assemble and configure custom PCs according to customer specifications, including cable management, BIOS setup, OS installation, and stress testing.
Diagnose and troubleshoot hardware and software issues for walk-in customers.
Handle warranty claims, including in-house repairs and RMA submissions to principals; track case status and advise customers on BrightCare or out-of-warranty options.
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Assemble and configure custom PCs according to customer specifications, including cable management, BIOS setup, OS installation, and stress testing.
Diagnose and troubleshoot hardware and software issues for walk-in customers.
Handle warranty claims, including in-house repairs and RMA submissions to principals; track case status and advise customers on BrightCare or out-of-warranty options.
...
Complete the Individual Learning Plan (TCDP Level 1), including Instructor-Led Training (ILT) and Web-Based Training (WBT) to acquire core competencies.
Perform Preventive Maintenance on Caterpillar and SDI-supported equipment to ensure optimal performance and extend component life.
Conduct Component Removal & Installation tasks, following procedures and safety guidelines to ensure system functionality.
...
Complete the Individual Learning Plan (TCDP Level 1), including Instructor-Led Training (ILT) and Web-Based Training (WBT) to acquire core competencies.
Perform Preventive Maintenance on Caterpillar and SDI-supported equipment to ensure optimal performance and extend component life.
Conduct Component Removal & Installation tasks, following procedures and safety guidelines to ensure system functionality.
...