Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved.
Maintain close relationships with key business clients.
Type and file reservation confirmation slips, and keep accurate records of all client segments (commercial, government, GDS, CRS, etc.).
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Handle guest inquiries regarding room availability, rates, and special offers through various communication channels (phone, email, online booking platforms)
Input and manage individual and group reservations within the hotel's PMS (e.g., Opera, e soft software or other relevant systems)
Confirm, modify, or cancel reservations based on guest requests and hotel availability
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Handle guest inquiries regarding room availability, rates, and special offers through various communication channels (phone, email, online booking platforms)
Input and manage individual and group reservations within the hotel's PMS (e.g., Opera, Oasis or other relevant systems)
Confirm, modify, or cancel reservations based on guest requests and hotel availability
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Reservation Management: Process individual, group, and corporate bookings, amendments, and cancellations accurately within the Property Management System (PMS).
Guest Relations: Handle inbound reservation inquiries via phone, email, and web channels professionally and promptly.
Inventory & Rate Control: Monitor room availability, apply daily rate codes, and support the implementation of promotions and packages.
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Process room reservations via phone, email, online booking platforms, and walk-ins.
Ensure all booking information (guest details, payment methods, special requests, etc.) is accurately recorded in the hotel's Property Management System (PMS).
Provide detailed information about the hotel’s rooms, facilities, and services, and upsell additional amenities where appropriate.
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