Carry out any other reasonable duties and responsibilities as assigned.
Good interpersonal and communication skills.
The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques....
Service & Commercial Focus: Maximize outlet revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
Prior hospitality experience and fluency in English (for translation tasks) are advantageous.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire F&B team. As a Restaurant Reservations Agent , you’re not just helping manage the restaurant’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.