InterContinental Hotels Group is seeking a Director of Operations for their Mangala Estate Kuantan. This leadership role involves overseeing all operations, guest experience, and financial performance while ensuring brand compliance and facilitating cross-functional collaboration.
The ideal candidate should have significant experience in luxury hospitality management, excellent leadership skills, and a strong guest-focused mentality. Fluency in English is essential, and this role offers the opportunity to influence at the executive level.
Ensures that all company minimum brand standards have been implemented.
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Washes, peels, cuts, and seeds vegetables and fruits.
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Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates.
Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Chef De Cuisine ensuring that targets are met and costs are effectively controlled.
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To supervise the conduct of the maids, being certain at all times the Resort's regulations and policies are followed without deviation. Check all rooms daily to ensure proper maintenance, and upkeep of all furnishing and facilities directly after the rooms have been cleaned and are ready for sale. To supervise maids and general cleaners to ensure maximum efficiency and proper care of equipment, supplies and proper storage of the same. To ensure proper cleanliness and care of all public area and the back of the house.
Proactively identify and develop business opportunities to promote the hotel’s F&B outlets, including: special events (e.g., wine dinners, live entertainment nights), promotional menus (e.g., set lunches, seasonal offerings), festive events (e.g., Christmas, New Year's Eve, Ramadan, Valentine's Day) and group dining and private functions
Build and maintain relationships with local businesses, corporate clients, event planners, and repeat guests to generate regular patronage.
Collaborate with the F&B and Marketing teams to create attractive offers and packages tailored to different market segments.
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To control and monitor all cost in the Resort and to ensure strict control are in place to ensure there is no discrepancy and shortages and all standards comply to the Resort’s SOP.
Responsible for all the financial aspect of the resort and the efficient operation of the Finance department.
Responsible to the General Manager for the selection and employment of all accounting personnel.
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