InterContinental Hotels Group is seeking a Director of Operations for their Mangala Estate Kuantan. This leadership role involves overseeing all operations, guest experience, and financial performance while ensuring brand compliance and facilitating cross-functional collaboration.
The ideal candidate should have significant experience in luxury hospitality management, excellent leadership skills, and a strong guest-focused mentality. Fluency in English is essential, and this role offers the opportunity to influence at the executive level.
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates.
Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Chef De Cuisine ensuring that targets are met and costs are effectively controlled.
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Ensures that all company minimum brand standards have been implemented.
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Washes, peels, cuts, and seeds vegetables and fruits.
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Ensures that minimum brand standards have been implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.
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To control and monitor all cost in the Resort and to ensure strict control are in place to ensure there is no discrepancy and shortages and all standards comply to the Resort’s SOP.
Responsible for all the financial aspect of the resort and the efficient operation of the Finance department.
Responsible to the General Manager for the selection and employment of all accounting personnel.
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Support the seamless day-to-day operations of the Fitness Centre, Swimming Pool, Tennis Court, Padel Court, and Kids Room, ensuring alignment with Hyatt brand standards
Lead, coach, and inspire a team of Fitness Instructors, Lifeguards, and Pool Attendants
Design and deliver innovative activities for in-house guests, enhancing their overall stay experience
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Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
Ensures all associates provide a courteous and professional service at all times.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
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The Landscape Manager is responsible for planning, managing, and overseeing all landscaping and grounds maintenance operations within the resort. The role ensures that all gardens, lawns, lakes, outdoor facilities, farm areas, orchards, herb gardens, and landscaped spaces are maintained to the highest standards, enhancing the overall guest experience while supporting the resort's sustainability and environmental objectives.
The Landscape Manager will lead the landscaping team, manage contractors and resources, oversee beautification and environmental initiatives, support the management of the resort's farm and agricultural landscape areas, and ensure compliance with safety, environmental, and brand standards.
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