Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Set up dining areas before service, including arranging tables and chairs, polishing cutlery and glassware, preparing condiments, folding napkins, and refilling supplies.
Welcome guests, present menus, explain daily specials, and respond to basic food and beverage enquiries.
Take guest orders accurately, enter orders into the POS system, and serve food and beverages in the correct sequence and timing.
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Perform routine maintenance, repairs, and troubleshooting of hotel facilities, including electrical, plumbing, air-conditioning, carpentry, painting, and other building systems.
Respond promptly and effectively to guest room, public area, and departmental maintenance requests to ensure minimal disruption to hotel operations.
Carry out preventive maintenance programs according to established schedules and maintain accurate maintenance records and logbooks.
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Set up dining areas before service, including arranging tables and chairs, polishing cutlery and glassware, preparing condiments, folding napkins, and refilling supplies.
Welcome guests, present menus, explain daily specials, and respond to basic food and beverage enquiries.
Take guest orders accurately, enter orders into the POS system, and serve food and beverages in the correct sequence and timing.
...
Perform routine maintenance, repairs, and troubleshooting of hotel facilities, including electrical, plumbing, air-conditioning, carpentry, painting, and other building systems.
Respond promptly and effectively to guest room, public area, and departmental maintenance requests to ensure minimal disruption to hotel operations.
Carry out preventive maintenance programs according to established schedules and maintain accurate maintenance records and logbooks.
...