Job Summary

CX One Sdn Bhd is looking for a hands-on Pre-Sales Engineer to support our Sales, Pre-Sales Consultant, and Solution Architect teams in designing, configuring, demonstrating, and validating Contact Centre and Customer Experience (CX) solutions.

This role is ideal for a junior IT professional with basic programming knowledge, strong logical thinking, and an interest in solution configuration, system integration, and technical problem-solving.

You will help translate customer business requirements into practical technical solutions, build customised demonstration environments, configure workflows and integrations, and contribute to technical proposals and tender submissions.

The role combines technical configuration, solution mapping, basic scripting, integration testing, and customer-facing demonstrations. You will gain hands-on exposure to enterprise Contact Centre platforms, cloud technologies, AI-powered customer engagement, and automation solutions.

This is not a full-time software development or pure sales position. We are looking for someone who enjoys understanding how systems work, configuring solutions, and demonstrating how technology addresses real business challenges.

Key Responsibilities

Discovery & Solution Mapping

Support customer requirement discovery and translate business needs into technical solution designs.
Map product capabilities to customer requirements and assist in designing end-to-end solutions.

Hands-On Demo Configuration

Independently build, configure, and maintain demo environments and sandboxes.
Configure IVR flows, routing logic, workflows, sample data, and basic API integrations.
Develop simple scripts and troubleshoot technical issues.

Technical Writing & RFP Response

Support Sales and Solution Architects in preparing technical proposals, RFP/RFI responses, and tender submissions.
Prepare solution architecture diagrams, integration flows, and technical documentation.

Product Validation & Feature Enablement

Test and validate new product features and vendor releases.
Provide technical findings and update standard demo scenarios with new capabilities.

Full-Stack Technical Presentation

Support and progressively deliver end-to-end technical demonstrations and POCs.
Explain solution workflows, configurations, and integrations to customers.

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Pre-Sales Engineer, Contact Center Solutions