Coordinate and drive day-to-day retail operational execution across Southeast Asia markets in partnership with the Regional Senior Retail Operations Manager.
Lead and oversee end-to-end project management for new store openings, renovations, shop-in-shop installations, temporary stores, and promotional animations within the assigned territory, ensuring alignment with global brand guidelines while meeting local market needs.
Proactive Leadership & Culture: Lead a shift toward a disciplined culture by being present on the floor. Identify and eliminate "bad habits" proactively, address attitude issues immediately, and hold the team accountable. Must be comfortable having difficult conversations and enforcing discipline to maintain standards.
Supervise and manage day-to-day operations of the shopUpkeep cleanliness, visual merchandising, and overall presentation of the shopFollow up on customer's appointment and feedbackTrain team members, motivate team's morale and resolve staff issuesCreate marketing campaigns and promotions to achieve KPI sales targetMonitor inventory, manage stock ordering, maintain hygiene of the supplies Prepare sales reports, staff rosters and assist with payroll and commission calculations
Supervise and manage day-to-day operations of the shopUpkeep cleanliness, visual merchandising, and overall presentation of the shopFollow up on customer's appointment and feedbackTrain team members, motivate team's morale and resolve staff issuesCreate marketing campaigns and promotions to achieve KPI sales targetMonitor inventory, manage stock ordering, maintain hygiene of the suppliesPrepare sales reports, staff rosters and assist with payroll and commission calculationsSupervise opening and closing procedures, including daily cash reconciliation