Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Lead Generation & Sales Conversion: Proactively generate and manage a high volume of leads to build a strong sales pipeline. Convert leads into sales efficiently to achieve targets, leveraging referrals and other prospecting methods.
Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.