Supervise and coordinate the daily operations of the service staff, ensuring smooth and efficient service delivery during peak hours and special events.
Train, mentor, and develop service team members, providing constructive feedback and identifying areas for skill enhancement to maintain high service standards.
Monitor staff performance, conduct regular evaluations, and implement performance improvement plans as needed to ensure optimal productivity and guest satisfaction.
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Team Leadership
Problem-Solving
Conflict Resolution
Performance Monitoring
Staff Training and Development
Operational Efficiency
Customer Service Management