Develop comprehensive project plans, timelines, and delivery roadmaps aligned with PMO governance standards.
Lead project kick-off sessions, ensuring alignment on objectives, scope, success criteria, and responsibilities. Define milestones, deliverables, and accountability structures across teams.
Manage day-to-day project execution and ensure progress against planned schedules.
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• Warmly welcome, register, and check in guests according to hotel brand standards.• Process check-outs, verify billing accuracy, handle cash/credit transactions, and issue receipts.• Manage incoming phone calls, confirm reservations, and handle guest inquiries efficiently.• Address and resolve guest feedback, requests, or complaints with empathy and professionalism.• Coordinate closely with Housekeeping and Maintenance teams to track room readiness.• Provide local recommendations regarding dining, transport, attraction spots, and hotel amenities.• Maintain a secure, clean, and organized front desk and lobby environment.
Define who to hire, how to attract candidates, how to screen them, and how to build a continuous talent pipeline.
Build onboarding, training, assessment, certification, and internal development systems, including a structured Company Academy graduation requirement before staff officially take up key roles.
Build performance, bonding, engagement, career path, KPI, culture, and retention mechanisms so that good people stay, grow, and perform.
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Manage the full set of accounts, including accounts payable, accounts receivable, general ledger, and month-end closing processes.
Prepare monthly, quarterly, and annual financial statements and reports for management review. Ensure accuracy and compliance with accounting standards.
Assist in budgeting, forecasting, and variance analysis to support the retail business’s financial planning.
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Assist in planning and managing social media calendar and content strategy across all platforms (FB, IG, X, Threads, Tik Tok, XHS).
Create original, and trendy content (posts, stories, short-form videos, livestreams) that resonate with the platform’s audience to grow followers, build brand awareness and ultimately boost sales.This includes conceptualizing, filming, and editing shortform video content, crafting captions & scheduling content.
Identify customers’ needs and gaps in previous content and recommend new topics.
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Coordinate and execute regional employee experience initiatives that promote engagement- BOTZ, ZAN, Regional events, reinforce the ZUS’ culture and values, and enhance the overall employee journey and ZUS employer branding.
Develop, coordinate and deliver internal communication campaigns, newsletters, announcements, and communication materials that keep employees informed, engaged, and aligned with business priorities.
Plan and coordinate employee engagement, recognition, wellbeing, diversity and inclusion, and culture initiatives, while monitoring participation and recommending improvements.
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