Oversee and manage assigned outlets, including operational planning, manpower planning and overall outlet performance.
Complete intensive operational training at designated outlets within the stipulated timeline, including shift work as required.
Assist Management in establishing and developing operating policies, systems and processes to support the organization's continued growth and operational scalability.
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Own the regional Ad Operations strategy and operating model across our Retail Media business, establishing clear standards for campaign setup, trafficking, activation, optimization, measurement and reporting.
Define processes, SLAs, quality standards and governance to ensure consistent and reliable campaign delivery across markets.
Establish best practices across onsite, offsite, programmatic and other emerging Retail Media solutions.
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Retail Operations: Manage day-to-day operations of outlet to ensure smooth execution, service quality, and compliance with company standards.
Sales & Performance Management: Monitor store performance, set sales targets, and drive initiatives to achieve business goals.
Team Leadership: Lead, train, and motivate retail supervisors and frontline teams to deliver excellent customer service and operational efficiency.
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Conduct regular retail quality and food safety audits to assess outlet compliance with established standards, SOPs, hygiene requirements, product specifications, and operational controls.2. Monitor product quality and retail execution to ensure consistency in food safety, product handling, storage, preparation across outlets, and identify potential gaps or risks.3. Follow up on corrective and preventive actions arising from audits, incidents, and quality investigations, and verify the effectiveness and timely closure of actions4. Communicate food safety requirements, quality standards, and best practices to outlet teams to promote consistent understanding, implementation, and compliance.5. Analyze quality data, audit findings, complaints, and incident trends to identify recurring issues, emerging risks, and opportunities for improvement, and provide relevant reports and recommendations.6. Act as the key liaison between Operations, Supply Chain, Academy, and other stakeholders to drive effective implementation of quality and food safety programs.
Position Responsibilities:
Secondary Job Responsibilities:1. Support the development, review, and implementation of QA standards, SOPs, training, and continuous improvement initiatives to strengthen quality awareness and compliance across retail operations.2. Maintain, update, and revise relevant documentation, procedures, records, and reports as required.3. Perform any other special project/ task assigned by superior/ management.
Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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Build lasting customer rapport by combining calm styling advice with clear, friendly transactions that encourage repeat visits.
Strengthen your retail toolkit by managing visual standards, stock checks, and end-of-day procedures within a supportive small-team environment.
Position yourself for future roles in retail or social content by owning creative shots and sharing simple performance notes that help the team improve.
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Develop practical event skills by managing multiple small to mid-sized activations and learning end-to-end operations. This builds a strong foundation for event management roles.
Expand your network by coordinating with vendors, in-store teams, and community partners, giving you useful industry contacts.
Improve your project thinking by tracking budgets, schedules, and simple reports that show what worked and what to change.
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Build hands-on experience in a customer-facing role at a local beauty and wellness studio. This helps you grow practical retail and service skills.
Expand your network with regular client interactions and connections to therapists and suppliers. Those relationships help your career in beauty or retail.
Gain confidence handling cash, card and POS systems under simple, well-defined procedures. That experience improves your operational readiness for future roles.
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Manage the full set of accounts, including accounts payable, accounts receivable, general ledger, and month-end closing processes.
Prepare monthly, quarterly, and annual financial statements and reports for management review. Ensure accuracy and compliance with accounting standards.
Assist in budgeting, forecasting, and variance analysis to support the retail business’s financial planning.
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