McArthurGlen Designer Outlets is looking for a motivated and enthusiastic Travel Marketing Manager to join our team in Kuala Lumpur, Malaysia.
The role will support the development and execution of travel marketing activities to increase awareness, tourist visitation, and engagement with McArthurGlen Designer Outlets. The successful candidate will work closely with travel trade partners, airlines, tourism organizations, and other industry stakeholders to promote McArthurGlen as a preferred shopping destination for travellers.
This is an ideal opportunity for someone with a passion for travel, tourism, retail, and marketing, who enjoys working with people and is keen to develop their career in travel marketing.
Operations & Revenue Management: Drive quarterly revenue targets, monthly enrolled/paid (E&P) member growth, intro-visit (IV) scheduling, and retention rates. Monitor weekly sub-KPIs (enrolments, cancellations, collections) and proactively pivot strategies to close performance gaps. Present data-driven performance reviews to the Gym Leader.
Class Delivery & Floor Leadership: Spend ~50% of working hours delivering Gold-standard classes and driving lobby/member engagement. Use floor time to model exceptional service, build parent relationships, and identify real-time sales opportunities. You're not just managing from the office—you're leading from the floor.
Team Leadership & HR: Build a high-accountability culture where excellence is the standard. Oversee all gym staffing, conduct mid-year and year-end performance reviews, and ensure every team member has a career development plan with corresponding training actions. Partner with the Gym Leader and HR on recruitment, retention, and employee relations.
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