Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
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Setting goals for the work group, developing organizational capability, and modelling how work together.
Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
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Setting goals for the work group, developing organizational capability, and modelling how work together.
Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
...
Setting goals for the work group, developing organizational capability, and modelling how work together.
Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
...
Setting goals for the work group, developing organizational capability, and modelling how work together.
Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
...