Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
Store Operations & Performance: Oversee daily store operations, ensuring smooth processes, excellent customer service, and the achievement of sales targets, budgets, P&L and KPIs.
Responsible for manage/overseeing the operations of store, achieving sales targets and profitability, minimizing operating expenses, implementing sales strategies, customer-centric services and make improvements or changes if needed then provide a report to the upper management;
Lead and manage overall café operations in line with company SOPs and regulatory requirements, ensuring smooth day-to-day performance and timely resolution of operational issues
Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
Manage end-to-end new store development and construction projects, including site handover, design implementation, installation, inspection, and final handover, ensuring timely store openings or coordinate store renovation, refurbishment, relocation, and retail image upgrade projects in accordance with retail image standards and approved project timelines.
Active In-Store Selling: Be a key presence on the sales floor, providing personalized styling advice, closing sales, and driving the store to consistently hit monthly revenue targets.