· Willing and able to work 24×7 rotational shifts, including nights, weekends, and public holidays.
Job Summary
We are seeking a customer-focused Service Desk Agent to provide first-level IT support to end-users. The role covers incident and service request management, ticket administration, vendor coordination, and SLA monitoring. The agent will work with internal IT teams and external vendors to ensure timely resolution and effective customer support....
Strategy & Roadmap: Develop and lead the overall social strategy, defining platform roles, content frameworks and storytelling pillars that connect business objectives to audience insights.
Planning: Build annual and quarterly social roadmaps that balance long-term brand building with real-time cultural opportunities and business priorities.
Trend Spotting: Identify emerging cultural moments, internet conversations and audience behaviours, and turn them into proactive, social-first opportunities....
Lead and motivate the team to achieve targets and deliver the required consumer experience.
Manage controllable costs and efficiencies to proactively improve profitability. Responsible for the management of the sales floor during trading hours.
Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action....