You will take full ownership of end-to-end resolution for CEO, Executive, and Regulatory Compliance escalations across Singapore and Malaysia.
You will strictly adhere to the 15-minute acknowledgement and 7-day resolution frameworks.
You will partner with Legal, Public Affairs, and Regional Compliance teams to draft empathetic, risk-mitigated executive write-ups and formal statutory responses, preventing brand fallout and regulatory penalties.
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Support the GrabMaps marketing workstream, including assisting with product marketing strategy, go-to-market planning, and demand generation initiatives
Support the development of GrabMaps positioning, messaging, customer value propositions, and use cases for business and technical audiences to effectively communicate differentiation in the market
Contribute to go-to-market (GTM) strategy planning and execution for product launches and market initiatives, assisting with timelines and cross-functional coordination
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You will contribute to projects and work with the Product, Design, Mobile and Backend teams to build consumer and partner facing new products, platforms and features.
You will participate in technical and product review meetings.
You will build reusable Android software components for the Grab platform.
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Contribute to LTV growth by driving product adoption and the habit formation of LTV growing behaviors, and by tracking each product's financial proxies.
Support product led growth workstreams that unite Product, Commercial, Marketing, and Operations, helping foster daily and weekly user habits and network effects that compound usage, frequency, retention, and revenue.
Apply next gen discovery techniques including the shift from traditional SEO to Generative Engine Optimization (GEO) by structuring product documentation and narratives to be cited and summarized by AI search agents such as ChatGPT, Perplexity, and Gemini.
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Ensure product availability, visibility, and optimized promotional impact across assigned retail outlets to maximize sales performance
Support sales representatives in managing day-to-day merchandising activities against pre-set objectives, prioritizing tasks for maximum effectiveness
Execute merchandising activities across assigned businesses and territories, including product portfolio introductions, marketing plan execution, order taking, display set-ups, and in-store merchandising
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Plan, execute, and defend audit readiness frameworks across Finance, Supply Chain, Operations, Manufacturing, and Procurement ERP landscapes
Act as the primary Audit Host Manager and Single Point of Contact (SPOC) for internal Group Audits (GARA), external statutory audits (e.g., KPMG for ICFR/SOX), and Health Authority GxP inspections
Coordinate cross-functional Subject Matter Experts (SMEs), System Owners, and Business Process Owners (BPOs) to fulfill audit data requests, conduct technical walkthroughs, and defend system controls
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Migration Strategy Execution: Lead the design and execution of comprehensive data migration frameworks, policies, and processes to smoothly transition legacy data into the new ERP environment
Advanced Governance & Compliance: Design, implement, and maintain advanced enterprise-level data governance frameworks that scale across the organization, ensuring robust data compliance practices
Complex Problem Solving: Tackle highly complex data migration anomalies and discrepancies, performing root-cause analysis to protect the integrity of corporate data
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Facilitate and establish documentation to support the compliance reviews of travel and expense submissions with the objective of ensuring the company’s policies and external regulations (where applicable) are addressed appropriately during claim submissions
Support day to day operations, ad hoc reporting and guidance of team members in addressing daily operational issues
Ensure resources are utilized appropriately, performances are maintained and organizational goals/objectives are accomplished
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Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support
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Support the management of day-to-day operating expenditures against budgets to ensure resources are used efficiently
Execute and monitor client promotion plans, gathering market and customer feedback to achieve marketing goals and continuously inform client strategies
Communicate timely updates on client and competitor product developments to the sales team to support informed, responsive decision-making
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Assist in managing the day-to-day operation matters including disbursement checking (monitoring of pre-disbursement conditions and post-disbursement conditions) ensuring all standards and requirements are met.
Perform verifications with paymasters and suppliers.
Recording verification site-visits, ensuring site-visit verification reports are delivered, and scrutinizing the report provided ensuring it meets the standards and requirements placed.
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You will work as General Sales & Marketing work focuses on a combination of general sales and marketing work including, face-to-face and/or remote sales to new or existing customers.
You will be assessing customer needs and suggesting appropriate products, services and/or solutions, planning, developing, and delivering the marketing strategy for products/services and associated brand(s).
You will be evaluating, measuring, and managing the product/brand P&L (e.g., budgeting, expenditures, profitability, return-on-investment, etc.) Incumbents in this specialization may also provide customer service and support in the form of information on product/price and resolution to issues related to billing, shipping, delivery, complaints, etc. incumbents matching to this specialization are compensated based on achievement of sales targets.
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Procurement of complex raw materials, materials and services, taking into account quality, safety, time, cost efficiency and security of supply in accordance with the value limits of operational purchasing and the processes of the Procurement Management Manual
Processing of procurement requisitions and tasks in the respective IT systems including documentation
Independent processing of complaints and enforcement claims for defects/quality issues
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Leading, coaching, and developing sales representatives across the assigned Immunology portfolio to strengthen performance, capability, engagement, succession readiness, and long-term talent development
Owning business performance and sales delivery within the assigned coverage by independently managing field activities, priorities, resources, and execution plans to achieve commercial objectives
Driving consistent achievement of personal and team Sales Force Effectiveness (SFE) KPIs through purposeful coaching, performance management, capability building, and ongoing execution support
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Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
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Leading, coaching, and developing a high-performing sales team by setting clear expectations, providing ongoing feedback, and building capabilities that support sustained performance and career development
Driving execution of business unit and portfolio strategies to achieve sales, market share, and customer engagement objectives across assigned territories
Managing day-to-day sales operations, field activities, resource allocation, and performance tracking to ensure delivery of business objectives within agreed timelines and budgets
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Schedule service task with MVM and coordinate on the monthly service for chiller, cooling tower, water pump and water treatment including annual chiller ASD & quarterly legionella test.
Obtain updates on the service progress and parameter summary update from operator.
Attend site meeting with MVM and provide advice on operational related matter.
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Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
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To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
To provide professional and qualitative customer service in line with set DHL standards
To resolve customer’s queries in accordance with set DHL standards
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