Attend to customer enquiries and complaints via phone calls, emails, and walk-ins, ensuring timely and effective resolution within stipulated timelines.
Investigate and resolve service issues by identifying root causes, proposing appropriate solutions, coordinating corrective actions, and following up to ensure closure.
Prepare, compile, and provide regular reports and updates on customer feedback, complaints, and rectification status....
The Warehouse Assistant is responsible for ensuring inventorying is processed, organized and stored. The warehouse assistant will also assist in picking and packaging based on the order from customer....