Financial Advisory: Conduct in-depth discovery sessions to accurately understand clients' risk tolerance, financial objectives, and time horizons to provide tailored recommendations.
Revenue Generation: Achieve key performance indicators (KPIs) by generating fee-based income through the strategic sale of wealth management products.
Market Intelligence: Stay updated on global market trends, interest rate shifts, and regulatory changes to provide proactive and timely advice to clients.
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Develop and maintain automation playbooks, scripts, and integrations to streamline processes in ITSM tools/Monitoring Platforms.
Design, implement, and maintain the Automation solutions such as Nagios/Zabbix, ELK, Grafana, Ansible - ensuring high availability, performance, and security.
Has experience as or have worked as a Unix/Windows administrator/engineer.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Support delivery of regional supply chain Key Performance targets, including Customer Service Level, Harmonized Forecast Accuracy, Bias, Inventory, Write-Offs, PCE and FTE targets.
Prepare, refresh and generate monthly regional KPI dashboard reports, including performance analysis and follow-up actions with APMA country organizations.
Track monthly PCE and FTE actuals versus targets, support budget reviews, validate regional cost center spending and contribute to productivity discussions.
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While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
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Security Framework Alignment: Define and maintain the Bank’s technical security standards, aligning them with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Review and update technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, and Network Access Control (NAC) systems and other security devices.
Audit & Compliance Remediation: Lead technical readiness for internal and external audits. Work directly with teams to track, prioritize, and validate the remediation of security findings and vulnerabilities.
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Convert divisional priorities into department-level goals and track performance against strategic KPIs.
Ensure RHB Insurance complies with all applicable laws, regulations, and guidelines (e.g., BNM, FSA 2013) and monitor regulatory changes and assess their impact on the business.
Act as the AML Compliance Officer (AMLCO) and overseeing AML/CFT programs and monitor regulatory expectations related to terrorism financing and targeted financial sanctions (TFS) and ensure compliance with internal and regulatory AML requirements.
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Proactively identify and acquire new clients, expanding RHB Bank's customer base.
Conduct comprehensive financial needs analysis for individual clients, including reviewing their current financial situation, risk tolerance, and future aspirations.
Develop and present customized financial plans and solutions, including but not limited to investment products, insurance, loans, and other banking services, aligning with clients' objectives and RHB Bank's product offerings.
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Endless Growth: We’re constantly expanding (hello, global opportunities!), and we want you to grow with us! Whether it’s leveling up within your local store or taking on an international role, the possibilities are endless.
Fashion Perks: Get discounts on our fabulous jewellery, plus access to global competitions with amazing prizes – because we love rewarding our team.
Training & Skills: Not only will you get hands-on experience in retail, but we’ll train you to become an expert in everything from customer service to piercing (yep, we teach you how to do that too!).
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