Client Communication: Act as a point of contact for clients, answering inquiries, providing information on products/services, and relaying messages to the sales team.
Business Development : Identify and pursue new business opportunities, partnerships and market segments to expand the Group's presence in the local market and ensure to establish key relationships with the right stakeholders to help gain the right access into the market.
Proposal Preparation: Assist in preparing sales proposals, quotations, and contracts. Ensure that all relevant information (such as project details, pricing, timelines) is included and accurate.
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Manage Staff Operations & Scheduling: Manage and maintain daily staff timetables, handle rescheduling due to absences, and be prepared to fill in for specific unit duties when required to maintain operational flow.
Supervise and Coach: Supervise and coach unit staff, monitoring performance, maintaining accurate records (e.g., leave, disciplinary issues), and ensuring adherence to established procedures.
Control Costs & Resources: Control and manage unit costs, delegate work effectively for maximum output, and propose strategies to reduce expenses and optimize manpower.
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